Customers must be informed about their rights to refunds. This “policy” is the page where businesses inform customers about their policy on return and refunds.
The Policy is part of the 3 legal agreements your e-commerce business should have:
If you collect any kind of personal data from your users (e.g. email addresses, first and last names), you’re required by law to have this agreement.
You could add the Return and Refund Policy in your Terms and Conditions rather than having a separate agreement on returns.