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Terms And Conditions

Before using any of the services provided by our website, mobile app, or any other platforms affiliated with deshilflight.com, please carefully read the terms and conditions of use. By using any materials, information, products or services of deshilflight.com, you agree to these terms and conditions. If you do not agree to these terms, you may not use the services provided by any platform affiliated with deshilflight.com. By using our services, you agree to be bound by these terms and conditions. The terms ‘we’, ‘us’, ‘our’ or ‘deshilflight.com’ and ‘deshilflight.com’ refers to deshilflight.com portal, and ‘you’, or ‘your’ refers to you as the user of our collective website.

 

We hold the right to change or modify these terms and conditions at any time for any reason, without prior notice, by updating the content on our website. Your continued use of the website and its services means you have accepted the modified terms and conditions. Please review the terms periodically to ensure you are up to date regarding the terms and conditions.

 
Use of This Site

Subject to your compliance with these Terms‚ We grant you a limited‚ non-exclusive‚ non-transferable‚ non-sub licensable license to access and make personal‚ non-commercial use of this Site. This license grant does not include:
(a) any resale or commercial use of this Site or content therein;
(b) the collection and use of any product listings or descriptions;
(c) making derivative uses of this Site and its contents; or
(d) use of any data mining‚ robots‚ or similar data gathering and extraction methods on this Site. You may not use‚ frame or utilize framing techniques to enclose any of Our trademark‚ logo‚ content or other proprietary information (including the images found at this Site‚ the content of any text or the layout/design of any page or form contained on a page) without Our express written consent. Further‚ you may not use any meta tags or any other “hidden text” utilizing Our name‚ trademark‚ or product name without Our express written consent. Any breach of these Terms shall result in the immediate revocation of the license granted in this paragraph without notice to you.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of this Site so long as the link does not portray Us or Our products or services in a false, misleading, derogatory, or otherwise offensive matter. This limited right may be revoked at any time. You may not use any of Our logos or other proprietary graphics or trademarks as part of the link without express written permission

 
General Disclaimer

deshilflight.com does not sell any travel products. We are simply the bridge which connects you (the customer) with the travel service providers (airlines, hotels, etc). As a travel search engine, we do not provide, own or control any of the travel products (air tickets, hotel rooms, etc). The travel products on our site are sold by travel service providers. The travel service providers are responsible for their products, and you must understand and agree to the terms and conditions of the travel service providers before booking or purchasing their products through our site. deshilflight.com simply hosts the information regarding travel products, and you must use the information displayed on our site at your own risk. If something should go wrong during booking or travel, deshilflight.com cannot be held accountable, and you must resolve your dispute directly with the travel provider in question.

 

deshilflight.com hosts information regarding travel products which are obtained from or made available by travel services providers, and deshilflight.com is in no way responsible for the accuracy, completeness or validity of these information. Hosting information regarding travel products does not in any way imply that deshilflight.com is recommending, sponsoring or the particular travel products or travel product providers.

 
Intellectual Property Rights

All information, texts, service marks, software, travel products and other materials presented on this website are owned by us, our corporate affiliates, and the service providers. You will not copy or transmit any of the data for any other purpose except your personal use. All copyright or trademarks and other propriety rights notices present in our website must be present in all printouts you obtain from our website.

 
Booking and Reservations

deshilflight.com does not create, distribute or own any of the products sold on the site. If you make any bookings through our site, that booking is between you and the travel service provider named in the booking page. If you have any issues with your booking, you agree to resolve it with the travel service provider without involving us.  

 

All booking/reservations of hotels and flight tickets must be done online. When a member/sub agent of deshilflight.com has made an online booking/purchase/reservation, it is the sole responsibility of the member/sub agent to ensure all the important details (such as date, time, hotel address, city/country etc.) are correct. After the request/reservation has been confirmed, no longer amendments (date, number of tickets/rooms etc.) are possible.

 

It is essential that all the names of all persons travelling are correct, subject to verification through their passports. In case of wrong entry, the concerned person might be denied boarding the flight or hotel check in.  

 
Claim Waiver

By using our site, you hereby agree to waiver any claims of responsibility or liability against deshilflight.com, its officers, directors, managers, employees, representatives, shareholders, affiliates, and providers. deshilflight.com nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors or employees, shall be held liable for:

  •     Any loss of or damage to property, or personal injury to any person
  •     Any inconvenience, distress and discomfort
  •     Any double booking or cancelation of tickets or reservations beyond the scope of deshilflight.com

 

That may arise as a result of negligence, technical difficulty, wrongful act of omission or any failure of performance by the respective travel services provider during your travel. deshilflight.com will not be held accountable for any missed flights or flights that have been canceled or flights that are not connecting due to schedule changes made by the relevant airline. You also agree to release deshilflight.com and its officers, directors, managers, employees, representatives, shareholders, affiliates, and providers from any dispute that may arise between you and travel services providers for any reasons not listed above.

 
Indemnification

You hereby agree to protect and indemnify deshilflight.com and any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors or employees against any claims, causes of action, fines, penalties, damages, or cost and expenses of any kind brought by but not limited to:

  •     Your use of the site
  •     Your violations of the terms and conditions of any travel service provider
  •     Travel service provider as a result of your breach of the terms and conditions of this site

 
Payment Method Verification

By using this site, the concerned member/sub agent of deshilflight.com agrees to the use of the personal details for verification and validation of your transactions to ensure no one else is using your credentials without your consent. You must also acknowledge that the details you provide us maybe disclosed to third party credit card payment gateway agencies for verification. Your personal details will not be used for any other purposes except to verify and confirm your identity.

 
Other Website Links

Our website may provide links to other websites not under our control. We do not endorse any third party sites linked in our website. We provide these links for your reference and convenience. deshilflight.com in no way accepts responsibility for any damages incurred by your use of such sites.

 
Payment Acceptance Policy

  • We accept credit cards and debit cards issued in Bangladesh and several other countries.
  • We also accept Cash in Office, Bkash, Online Bank Transfer, etc. methods as well.

Please note: your credit/debit card may be billed in multiple charges totaling the final total price. If your credit/debit card or other form of payment is not processed or accepted for any reason, we will notify you within 24 hours (it may take longer than 24 hours for noncredit/debit card payment methods). Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.

Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

 
Credit/Debit Card Payments

    All credit cards must have a verifiable Bangladesh or other country billing address.
    All bookings and fares are not guaranteed until ticketed by the supplier. For hotels, car rentals, and vacation packages, bookings are not guaranteed unless you receive a confirmation number by email.
    When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary "hold" on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.
    If your credit card is declined for any reason, we will notify you within 72 hours. Simply submitting the credit card does not automatically guarantee ticketing.
    deshilflight.com bears no responsibility in the event your credit or debit card is not approved or charged.
    There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing; or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
    deshilflight.com uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other law enforcement.
    You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse deshilflight.com in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
    Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase.

 
Credit Card Declines

If your credit card declines at the time of processing your transaction, we will make all efforts to notify you by email within 72 hours. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed. If there is a fare change you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.

 
Changes to Flights Already Purchased

Any and all changes made to the itinerary are restricted and are subject to airline fare rules, whichever is more restrictive; most of our tickets, hotels, cars, packages and cruises do not allow any date or name changes after the booking is completed. deshilflight.com does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request or supplier's schedule changes.

 
Cancel and Refund

Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after the booking. All cancellations must be done through email used at the time of booking and over the phone only. We can accept refund requests only if the following conditions have been met:

  •     You have applied for a cancellation and refund with us and if the fare rules accepts for cancellation and refunds;
  •     You are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and
  •     We are able to secure waivers from suppliers to process this requested cancellation and refund.

 
Our Fees and Exceptions

In addition to each Travel Supplier's cost and fees including Bank/Payment Gateway Charges, deshilflight.com may charge a service fee as described below. All deshilflight.com fees are charged on a per-person or per-ticket basis and are non-refundable.  

Cancellation & Refunds

Agent Assisted Cancellation/ Refund
    

Airline
Economy Class
    

Airline
Business/First Class

Bangladesh Domestic
    

International
    

Bangladesh Domestic
    

International

BDT 500
    

BDT 2000
    

BDT 500
    

BDT 3000

Changes to Existing Tickets (Exchange)

Agent Assisted
Re-issue
    

Airline
Economy Class
    

Airline
Business/First Class

Domestic
    

International
    

Domestic
    

International

BDT 500
    

BDT 2000
    

BDT 500
    

BDT 3000

 
Airlines Schedule Changes/Flight Cancellations

All Airlines have differing rules and policies regarding schedule changes, which are beyond our control.
Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.

Reasons for cancellations or schedule changes may include

  •     Aircraft Technical Problem;
  •     Low/High Travel Season;
  •     Airport Terminal Or Gate Changes;
  •     Natural Disasters
  •     Civil Unrest;
  •     Bankruptcy.

Buytickets.com.bd does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

 
Our Policy on Schedule Changes

We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure.

 
Customers Obligations

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner.

 
Ticket Delivery

Most tickets are electronic (e-Tickets), however with certain itineraries where an e-Ticket is not available a paper ticket will be issued. If an e-Ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, deshilflight.com will send the paper ticket, product or service through a secure mode of delivery (a reputable carrier company). deshilflight.com does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. If an e-Ticket is generated the ticket information will be available on the Site.

 
Seats, Meals, Frequent Flyer and Other Special Requests

Please note that your seats, meals, frequent flyer and other special requests are requests only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests.

 
Acknowledgement and Acceptance

In the case that any of our terms and conditions are unclear to the user of our services, it is requested that the agent/member contact us for clarification. By using deshilflight.com, the agent/member agrees to all our terms and conditions. If the agent/member cannot agree to our terms and conditions, the agent/member must not proceed to using our site.